Dealing with your complaint
We want to give our clients the best possible service, so if at any point
you become unhappy or concerned about the service we have provided to you
please inform us immediately.
We are committed to providing a high-quality legal service to all of our
clients. If something goes wrong we need you to tell us about it
to help us to improve our standards.
In the first instance you should contact the person who is working on your
case and discuss your concerns and they will do their best to resolve any issues
If we are unable to resolve the problem, you may decide that
you wish to make a formal complaint. Click for complaints procedure
We will always try to work with you to find a practical solution but if we are unable to resolve your complaint after this stage you may wish to contact The Legal Ombudsman.
The Legal Ombudsman review your complaint independently. You must
contact them within six months of your final response from us, but no more
than six years from the date of act/omission and no more than three years
from when you should reasonably have known there was a cause for complaint.
You may contact The Legal Ombudsman by telephone on 0300 555 0333, Email:
firstname.lastname@example.org or by post at Legal Ombudsman PO Box 6806,
Wolverhampton, WV1 9WJ.