Dealing with your complaint
We want to give our clients the best possible service, so if at any point
you become unhappy or concerned about the service we have provided then you
should inform us immediately.
We are committed to providing a high-quality legal service to all our
clients. When something goes wrong we need you to tell us about it in order
to help us improve our standards.
In the first instance you should contact the person who is working on your
case and discuss your concerns, they will do our best to resolve any issues
at this stage.
If we are unable to resolve the problem at that stage, you may decide that
you wish to make a formal complaint. Click for complaints procedure
We will always try to work with you to find a practical solution to resolve
your complaint but if we are unable to resolve it after this stage you may
wish to contact The Legal Ombudsman.
The Legal Ombudsman will look at your complaint independently but you must
contact them within six months of your final response from us but no more
than six years from the date of act/omission or no more than three years
from when you should reasonably have known there was a cause for complaint.
You may contact The Legal Ombudsman by telephone on 0300 555 0333, Email:
firstname.lastname@example.org or by post at Legal Ombudsman PO Box 6806,
Wolverhampton, WV1 9WJ.