E. Rex Makin & Co we are clear and transparent in our dealings with our clients; we do not have gimmicks or hidden costs and expenses.
We will discuss all funding options with you at the outset of your case to select the most appropriate for you to give you a level of cost certainty and flexibility.
We are flexible in our approach to payment arrangements and in some circumstances will be happy to agree the most preferable payment option for you.
On some matters we have fixed fee options available. The firm will assess your situation and provide you with a fixed fee to assist with your case. This arrangement gives you a level of cost certainty; in some circumstances we are able to do this in stages of your case giving you more flexibility.
Agreed Hourly Rate
The firm will assess your case and provide a fully flexible option on an hour by hour basis. You will be given information about the likely overall cost of your matter and you will be updated as to these costs as the matter progresses.
Making a Payment
You may pay a bill or place money on account for our services using:
- A credit card or debit card (standard bank charges apply)
- Bank Transfer
- Cash (limit applies per transaction)
Payments made by credit and debit card are subject to clearance by your card provider and will normally take three to five working days to credit E. Rex Makin & Co client account. If your payment is required for immediate use please call us to discuss another method of payment. Outgoing payments will not be made using your credit/debit card payment until we are in receipt of cleared funds.
Any refunds due on a matter where payment has been made wholly by credit/debit card will only be refunded by using the card details previously supplied.
Requested refunds will be dealt with under our complaints procedure. Refunds will not be made where the payment has already been used to meet third party expenses.
If you are not entirely satisfied with our service, we agree to refund you in accordance with our terms and conditions and code of conduct as regulated by the Solicitors Regulation Authority.
Payments by card can only be accepted with authorisation from the cardholder. If you are not the cardholder please call the Accounts Team for assistance on 0151 709 4491.
If you have any questions about making a payment please contact 0151 709 4491 between 8.45am and 5.00pm Monday to Friday.
During the payment process you will be required to enter the credit or debit card security code and you may be asked for further card authentication by your credit or debit card provider.
Please note, Personal Data such as your name, address and contact details may be required. Any Personal Data will be used in accordance with Data Protection requirements.
Some personal information will be received by us for reference purposes. We will not keep this information for longer than is necessary for the purpose for which it is collected.